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An automated system designed to accelerate disability claims decisions at the Department of Veterans Affairs contributed to inaccurate ratings for 27% of claims filed for high blood pressure, a new report from the VA’s inspector general has found.

The Automated Benefits Delivery System, introduced in December 2021 ahead of an anticipated flood of disability applications related to the PACT Act, pulls blood pressure readings and high blood pressure-related medical data from VA treatment records and creates a summary sheet that is reviewed by VA staff, known as rating veterans service representatives.

But a review by the VA Office of the